Question from a client who uses the student dashboard to set time goals for their students. If the dash board says they need 10 more minutes to meet their target then the teacher has the student work 10 more minutes. After 10 minutes of time, for example, the dashboard over reports the number of minutes. The student worked 10 but the dashboard reports that they worked 15 minutes.
Answer from Lexia Customer Support 11/8/2018
The student dashboard is in some ways a stopwatch, that checks the time when students log in and increases as time goes by. The key to note is that the time that is displayed for a single session of use will not be directly added to the myLexia reports if it is inaccurate. The tracking is entirely different, as the reports are based off of communication times between the program and the server, which do not take the actual clock on the machine into account.
This in mind, behavior like this has been noted and our development team is looking into a way to prevent incorrect Usage times from being displayed while students are working. While it doesn't pose an issue in terms of actual Usage tracking in reports, they fully understand why it isn't always ideal in a classroom setting.
