Factors related to how student time is calculated in myLexia

This is the customer question:
 I just watched a child finish a session and log out with the red x. However, when I logged into my lexia, he still didn't have any minutes registered under his name. Does this mean if he wasn't logged out properly then the system needs to wait another 30 minutes and will then log his minutes? If his minutes never show up, what could be the problem? 

Lexia Customer Support response:
Thank you for contacting Lexia Learning.  Usage in myLexia is calculated based on students' time actively using the program and appears in myLexia once a student is logged out.  The minutes that appear in the teacher's myLexia usage reports can vary from the timer on the student's dashboard if they spend a few moments clicking the fun facts on the level dashboard or if they time out due to inactivity.  The server is pinged to track student activity whenever a student 1) completes a unit, 2) goes into guided practice, or 3) logs out of the system properly.  Even if they close the browser or the app, Lexia thinks they are still logged in.  If students don’t log out explicitly, the system waits for 30 minutes of inactivity to time them out and consider them logged out.  Minutes are calculated as login to logout - when students time out, their idle minutes are subtracted from the total time.  To see student usage reported more accurately, please encourage your students to log out explicitly (i.e., with the red X until they get to the dashboard; then they can click on the big white X).  You can also recommend that they remain working on a specific activity until they are able to complete a unit.

Core5's Relationship with Orton Gillingham

Here is the way that we usually discuss Core5's relationship with Orton Gillingham: 

Core5 rests on the pedagogy and principles of Orton-Gillingham. The Scope and Sequence provides a systematic and structured approach in all areas of reading including phonological awareness, phonics and structural analysis. While working in Core5, students are placed automatically at the proper level based on their performance and work on developing their fundamental reading skills in targeted activities based on individual needs. Some words often associated with OG include: structured, systematic, explicit, multi-sensory, individualized. Lexia provides explicit, systematic, and scaffolded instruction for students as they struggle and advances them to higher levels as they demonstrate proficiency.